FAQ
Frequently asked questions
Booking, payment, pick-up and what is included, in plain words.
Good to know
Questions guests ask us
How do I book a tour or a car?
Send a request with the booking form or on WhatsApp. No payment is needed to send a request. We confirm availability by email, with a copy on WhatsApp, usually within the hour.
When and how do I pay?
After we confirm, please pay in full within 24 hours by bank transfer or QRIS. PayPal is also available, with PayPal fees added. There is nothing to pay on the day.
Can I cancel or change my booking?
Yes. Cancellation is free up to 48 hours before your tour, and changes are free when made more than 48 hours ahead, subject to availability. Read the full booking policy.
Are prices per car or per person?
Day tours and car rental are priced per car, for your whole group. Nusa Penida trips, rafting, ATV and the Lovina dolphin tour are priced per person. Each page shows which applies.
What is included in the price?
A private air-conditioned car, your driver, fuel, parking, tolls and mineral water. Entrance tickets and meals are not included unless the tour page says so.
Where do you pick up?
Pick-up is free anywhere in south Bali: Seminyak, Canggu, Kuta, Jimbaran, Nusa Dua, Sanur and Ubud. Farther areas have a small surcharge, which the booking form shows when you choose your area.
Can I change the stops on the day?
Yes. Tell your driver if you want to stay longer, skip a stop or add one. Extra time beyond the day is IDR 90K per hour.
How long is a car rental day?
Up to 10 hours with the driver. A half day of 6 hours is also available. Overtime is IDR 90K per hour.
Do your drivers speak English?
Yes. All our drivers are local and speak English, and they are happy to share tips about the places you visit.
Do you have child seats?
Yes, on request. Mention it in the booking form so we can prepare the car.
What happens if it rains or the sea is rough?
Land tours run in light rain. If a fast boat does not run or we cancel for safety, you choose a new date or a full refund.
Is there a tourist levy in Bali?
Yes. Foreign visitors pay a Bali tourist levy of IDR 150K once per trip. It is paid separately and is not part of our prices.