Booking and cancellation

Send a booking request on our website or WhatsApp. No payment is needed to send a request.

We check availability and reply by email, with a copy on WhatsApp, usually within the hour between 08:00 and 21:00 Bali time. The email confirms the final price, the pick-up time and how to pay.

Full payment confirms your booking. Please pay within 24 hours of our confirmation email by bank transfer or QRIS. PayPal is also available, with PayPal fees added to the total.

There is nothing to pay on the day of your tour. If payment does not arrive in time, the date is released for other guests.

Free cancellation up to 48 hours before your tour. We refund the full amount by the same payment method.

Cancellations less than 48 hours before the tour, and no-shows, are not refundable.

Changes to the date, time or pick-up place are free when made more than 48 hours before the tour, subject to availability.

If a fast boat does not run, or we cancel a tour for safety reasons such as bad weather or rough seas, you choose a new date or a full refund.

Entrance tickets, meals and personal expenses are not included unless the tour page says so. Foreign visitors also pay the Bali tourist levy of IDR 150K once per trip.

Questions? Email halo@tourguidebali.com or message us on WhatsApp +62 812 3996 118. See also our FAQ.